Sid always encourages the thinking required to absorb the content, making for a lasting impression and learning experience.

Sid got me to think of my role in a different way. During the session, his challenges lead me to re-examine my leadership practices and priorities.

Excellent mix of material, exercises and stories. High level of participation throughout the 3 days. Very good networking opportunity. Exposed to some new ways of thinking and techniques/models.

Engaging & humourous who can draw from a deep well of experience from working with public and private sector.

Sid is a wonderful speaker with vast subject knowledge. He was quick to bring examples which relate directly to our work environments.

Sid is a great speaker. He has the knowledge to teach others. When he speaks, you want to listen to what he is saying because its all so positive. When you leave, he makes you want to improve yourself 100%, and you do.

Extremely good. Provokes thought and introspection and most important has a definitive style, giving very specific action steps to follow. The coach’s rich experience helps in understanding how other have worked towards achieving the desired changes and lends an element of practicality to the exercise.

A motivational and informative way to identify why patient satisfaction is down and common sense ways to improve them…

The ability to improve through the tools & ideas given throughout the workshop.Very effective & interesting. A valuable 4 hours

Well Done. Interactive, well paced program. Excellent concepts about recognition, attitude, reinforcement, customer satisfaction. Promote the “we” concept to customer satisfaction.